Privacy Policy
INFORMATION ABOUT YOU
Your Information
This refers to information such as your name, contact details, travel preferences and special needs/disabilities/dietary
requirements that you supply us or is supplied to us, including any information about other persons on your booking
relating to the same ("your information"). Your information is collected when you request information from us, contact
us (and vice versa) or make a booking with us. You are responsible for ensuring that other members of your party are
aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We
will update your information whenever we get the opportunity to keep it current, accurate and complete.
Our Use of Your Information
(1)
We may disclose your information to our service providers (who could be located outside the Portugal for the purpose
of providing you with our services, including your flight, holiday or insurance, etc. Only information necessary for this
purpose will be disclosed to them. For air travel, it may be a mandatory requirement (imposed on airlines by
governments at the point(s) of departure and/or destination) to disclose your information for security and anti-terrorism
purposes, or any other purposes which they determine appropriate.
(2)
We may use your information for the purposes set out in our data protection registration with the Office of the
Information Commissioner, and disclose the same to our "group companies" (i.e. our holding companies and all group
companies of our holding companies, some of which are outside the Portugal for business purposes. We may also
disclose your information to companies who act as "data processors" on our behalf. These purposes include
administration, providing services (and contacting you where necessary), customer care, improving our service,
business management and operation, re-organisation/structuring of our business (or our group companies), risk
assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, assessing customer
purchasing preferences, dispute resolution, credit checking and debt collection. If we search against the files of credit
reference agencies, they will record the search and hence the way in which you conduct your account with us may be
shared with other lenders and credit agencies.
(3)
Some of your information may be considered "sensitive personal data" under the Data Protection Act 1998. (For
example, information relating to health or religion.) We collect it to cater to your needs or act in your interest, but we
do so on the condition that we have your positive consent - we will do all that is reasonably practicable to draw this
to your attention when you first supply us with your information, or at the next available opportunity. By booking
your holiday with us you also agree for your insurers, their agents and medical staff to disclose relevant information
(which may contain sensitive personal data) to us in circumstances where we need to act in the interest of everyone in
the group you are travelling with. For example, if your illness at resort is infectious we may need to make special
arrangements for you and also ensure that you do not return with the group immediately.
If you do not agree to our use of your information, we cannot do business with you or accept your booking.
Direct Marketing Material
(1)
We may from time to time contact you by post with information on offers of goods and services, brochures, new
products, forthcoming events or competitions from our holiday divisions and our holiday group companies.
(2)
You may indicate your preference to also receive our direct marketing material for the above purposes by telephone or
e-communications (e-mail, SMS or e-brochure) on our website(s) or forms, or to our staff at the time you first supplied
us your information.
(3)
You may, in addition, indicate your preference regarding receiving third party direct marketing material by post.
(4)
If do not wish to receive such information or would like to change your preference, please refer to point (2) of "Your
Rights" below.
Your Rights
(1)
You have the right to ask in writing by completing our Data Subject Access Request form for a copy of the
information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information.
(2)
You have the right to ask in writing not to receive direct marketing material about our products and services. If the
following facilities are available, you can amend your previous preference on our website(s), using our "unsubscribe
e-mail" or in literature which you subsequently return to us. Once properly notified by you, we will take steps to stop
using your information in this way.
Foreign Controls
Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as
strong as the legal requirements in this country.
USE OF "COOKIES" AND LINKS TO OTHER WEBSITES
If our contact and dealing with you is via our website(s), we may use "cookies". A cookie is a small piece of data sent
from our web server to your computer and stored in a text file on your hard drive. Cookies allow us to identify your
computer but not you personally. You can set your web browser to refuse cookies.
We use cookies to measure site usage and related information. If you are making a purchase, we may also use cookies
to keep track of the transaction from one web page to another.
Our website(s) may contain links to other sites not controlled by us. (1) These sites may send you cookies and collect
data and personal information. We are not responsible for the actions, content or the privacy policies of those websites
to which our website(s) may link.
AGGREGATED CUSTOMER INFORMATION
We collect information relating to customer trends and patterns. This information is often used in its aggregate form.
We, including our group companies, may disclose aggregate statistics about enquiries made, visitors, customers and
sales in order to describe our services to prospective partners, purchasers, advertisers and other reputable third parties
and for other lawful purposes. No personally identifying information is disclosed.
MONITORING
To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we
may monitor and/or record: (1) your telephone calls; (2) customer activities using CCTV recording equipment in and
around our premises; and (3) customer transactions and activities on our website. All recordings are and shall remain
our sole property.
SECURITY STATEMENT
We have taken all reasonable steps to have in place appropriate security measures to protect your information.
CHANGES TO THIS POLICY
Any changes to this Policy will be either posted on our website, brochure and/or made available on request. We will
strive to ensure our practices comply with the most current available version of this Policy.
This Privacy Policy was last updated: November 2004
Your Information
This refers to information such as your name, contact details, travel preferences and special needs/disabilities/dietary
requirements that you supply us or is supplied to us, including any information about other persons on your booking
relating to the same ("your information"). Your information is collected when you request information from us, contact
us (and vice versa) or make a booking with us. You are responsible for ensuring that other members of your party are
aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We
will update your information whenever we get the opportunity to keep it current, accurate and complete.
Our Use of Your Information
(1)
We may disclose your information to our service providers (who could be located outside the Portugal for the purpose
of providing you with our services, including your flight, holiday or insurance, etc. Only information necessary for this
purpose will be disclosed to them. For air travel, it may be a mandatory requirement (imposed on airlines by
governments at the point(s) of departure and/or destination) to disclose your information for security and anti-terrorism
purposes, or any other purposes which they determine appropriate.
(2)
We may use your information for the purposes set out in our data protection registration with the Office of the
Information Commissioner, and disclose the same to our "group companies" (i.e. our holding companies and all group
companies of our holding companies, some of which are outside the Portugal for business purposes. We may also
disclose your information to companies who act as "data processors" on our behalf. These purposes include
administration, providing services (and contacting you where necessary), customer care, improving our service,
business management and operation, re-organisation/structuring of our business (or our group companies), risk
assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, assessing customer
purchasing preferences, dispute resolution, credit checking and debt collection. If we search against the files of credit
reference agencies, they will record the search and hence the way in which you conduct your account with us may be
shared with other lenders and credit agencies.
(3)
Some of your information may be considered "sensitive personal data" under the Data Protection Act 1998. (For
example, information relating to health or religion.) We collect it to cater to your needs or act in your interest, but we
do so on the condition that we have your positive consent - we will do all that is reasonably practicable to draw this
to your attention when you first supply us with your information, or at the next available opportunity. By booking
your holiday with us you also agree for your insurers, their agents and medical staff to disclose relevant information
(which may contain sensitive personal data) to us in circumstances where we need to act in the interest of everyone in
the group you are travelling with. For example, if your illness at resort is infectious we may need to make special
arrangements for you and also ensure that you do not return with the group immediately.
If you do not agree to our use of your information, we cannot do business with you or accept your booking.
Direct Marketing Material
(1)
We may from time to time contact you by post with information on offers of goods and services, brochures, new
products, forthcoming events or competitions from our holiday divisions and our holiday group companies.
(2)
You may indicate your preference to also receive our direct marketing material for the above purposes by telephone or
e-communications (e-mail, SMS or e-brochure) on our website(s) or forms, or to our staff at the time you first supplied
us your information.
(3)
You may, in addition, indicate your preference regarding receiving third party direct marketing material by post.
(4)
If do not wish to receive such information or would like to change your preference, please refer to point (2) of "Your
Rights" below.
Your Rights
(1)
You have the right to ask in writing by completing our Data Subject Access Request form for a copy of the
information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information.
(2)
You have the right to ask in writing not to receive direct marketing material about our products and services. If the
following facilities are available, you can amend your previous preference on our website(s), using our "unsubscribe
e-mail" or in literature which you subsequently return to us. Once properly notified by you, we will take steps to stop
using your information in this way.
Foreign Controls
Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as
strong as the legal requirements in this country.
USE OF "COOKIES" AND LINKS TO OTHER WEBSITES
If our contact and dealing with you is via our website(s), we may use "cookies". A cookie is a small piece of data sent
from our web server to your computer and stored in a text file on your hard drive. Cookies allow us to identify your
computer but not you personally. You can set your web browser to refuse cookies.
We use cookies to measure site usage and related information. If you are making a purchase, we may also use cookies
to keep track of the transaction from one web page to another.
Our website(s) may contain links to other sites not controlled by us. (1) These sites may send you cookies and collect
data and personal information. We are not responsible for the actions, content or the privacy policies of those websites
to which our website(s) may link.
AGGREGATED CUSTOMER INFORMATION
We collect information relating to customer trends and patterns. This information is often used in its aggregate form.
We, including our group companies, may disclose aggregate statistics about enquiries made, visitors, customers and
sales in order to describe our services to prospective partners, purchasers, advertisers and other reputable third parties
and for other lawful purposes. No personally identifying information is disclosed.
MONITORING
To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we
may monitor and/or record: (1) your telephone calls; (2) customer activities using CCTV recording equipment in and
around our premises; and (3) customer transactions and activities on our website. All recordings are and shall remain
our sole property.
SECURITY STATEMENT
We have taken all reasonable steps to have in place appropriate security measures to protect your information.
CHANGES TO THIS POLICY
Any changes to this Policy will be either posted on our website, brochure and/or made available on request. We will
strive to ensure our practices comply with the most current available version of this Policy.
This Privacy Policy was last updated: November 2004
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